Essay
The queue was not a hiring problem
The support queue looked like a hiring problem. A short question was coming back to the client as a wait of two or three months. The real issue was not headcount — it was the system.
Read the full essay →Technology leadership for companies that outgrew their operating system.
Better decisions. Stronger execution.
I help leaders turn technology into a force for growth, efficiency and resilience — through advisory, fractional CTO leadership and practical frameworks.
Featured
Framework
The operational friction map
A simple way to find and fix the real blockers to execution — before another tool is bought.
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Case study
52 engineers across 3 countries
How we scaled a SaaS platform with a distributed team and AI-assisted development.
Read the case study →Advisory areas
Where I can help
About
Eight years leading engineering. The recent work is production AI.
I have led distributed teams of up to 50 engineers across the Americas, Europe, and Asia — from standing up a function from zero to multi-team delivery in logistics and healthcare. The recent years include production AI: a knowledge assistant, a support copilot with human review, and the rules for how Copilot, Cursor, and Claude Code enter an engineering SDLC.
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