Essay
Essays
Short arguments for leaders whose company grew faster than the way it decides, builds and follows through.
Essay · 7 min
The queue was not a hiring problem
The support queue looked like a hiring problem. A short question was coming back to the client as a wait of two or three months. The real issue was not headcount — it was the system.
Essay · 6 min
Your company grew. Your operating system did not.
Growth does not break companies by itself. It exposes the informal system that used to be enough.
Essay · 6 min
Automating chaos only scales chaos
A workflow without an owner, a metric and a stop rule becomes a faster way to spread a bad decision.
Essay · 5 min
The founder is still the control system
When every exception climbs to the same person, the company does not have a management system. It has a bottleneck with a title.
Essay · 6 min
AI does not repair a broken process
A model can draft, classify and summarize. It cannot supply the missing owner, the missing metric or the missing stop.